Associate Director- Solution Consulting Job in Happay

Associate Director- Solution Consulting

Happay 4+ weeks ago

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Job Summary

Roles and Responsibilities :

Own Happay Implementation, onboarding and Technical Account Management services for the assigned region
Own the responsibility of customer engagement and delight during the customer onboarding phase by focusing on value/ROI realisation for customers
Demonstrate the core value of customer obsession
Build and maintain lasting relationships with Senior client executives
Oversee and lead the team of Solution Consultants, Implementation managers, Technical account managers and leads working on multiple customer engagements annually.
Become the executive point of escalation for project issues, risks, delays, and red accounts during onboarding phase
Collaborate and drive customer initiatives with internal stakeholders like Product Management, Engineering, Customer Success and Tech Support organisations.
Providing thought leadership and collaborate with the Sales team during large enterprise customer deals
Own the P&L for the professional services team by focusing on key metrics like Revenue/Cost, Productivity and Continuous efficiency improvement automation and resource development.
Responsible for practice development including - building best practices and benchmarks from completed projects and employee centric activities like Hiring, Employee Engagement, Growth and Culture development

Experience Required :

Minimum 4 Years

Vacancy :

2 - 4 Hires

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