Conversational Marketing Specialist Job in Greythr

Job Description If you can break and hold a conversation and are a natural storyteller, then you're our next Conversational Marketing Specialist. Are you fueled by a fiery passion for chat conversations? If you are social media savvy and want to connect with people to solve their business problems then read on We are reshaping the future of HRMS and Payroll, and we need someone who can envision this and transform every customer interaction into a memorable experience. Who are we? We are India s 1st ever fully integrated cloud-based HR & Payroll software provider. Our powerful automation options and cost-effective nature make greytHR a preferred choice of 20,000+ brands around the world, including industry leaders like Chai Point, Teamlease, and Hexaware. Our product, greytHR, enables HR departments of all shapes and sizes to leverage IT for both effectiveness and efficiency. It automates all people operations, including employee information management, leave and attendance management, training, appraisals, compensation, and much more - making it a people manager's best friend. What do we need? As a Conversational Marketing Specialist , you'll be the hero for chat-based interactions. You will also work with the lead management team and help with list-building and data enrichment projects. Your mission is to understand customers queries, conjure lightning-fast solutions, and create a seamless customer experience. What You ll Have? What You ll Do? A background in conversational marketing A chat magician who can forge personalized customer connections. 5+ years of experience in customer service/sales or a similar role. Familiarity with chat platforms, CRM systems, and customer support software is a plus. Quick learner who can adapt to new information and tools. Be the frontline hero for customer service. Chat skills that are so extraordinary they deserve their own fan club. Be the maestro of our domain, product, and tools. Lightning-fast response to customer inquiries and generate reports on customer trends, common issues, and potential improvements. Ability to work in a fast-paced environment. Team up with the squad to improve our customer service game. The art of handling inbound leads. Kickstart conversations with potential leads and guide them through the sales funnel. A social media expert who can work their magic on various platforms. Handle inbound chats from customers like a superstar.