Desktop Support Engineer Job in Gitpl

Desktop Support Engineer

Apply Now
Job Summary #accordion-33-9 .fusion-panel:hover, #accordion-33-9 .fusion-panel.hover{ background-color: #ffffff } #accordion-33-9 .fusion-panel { border-color:#f9f9f9; border-width:0px; background-color:#f9f9f9; }.fusion-accordian #accordion-33-9 .panel-title a .fa-fusion-box{ color: #092933;}.fusion-accordian #accordion-33-9 .panel-title a .fa-fusion-box:before{ font-size: 20px; width: 20px;}.fusion-accordian #accordion-33-9 .panel-title a{font-size:25px;}.fusion-accordian #accordion-33-9 .panel-title a:hover, #accordion-33-9 .fusion-toggle-boxed-mode:hover .panel-title a { color: #fc7a08;}.fusion-accordian #accordion-33-9 .fusion-toggle-boxed-mode:hover .panel-title a .fa-fusion-box{ color: #fc7a08;}.fusion-accordian #accordion-33-9.fusion-toggle-icon-unboxed .fusion-panel .panel-title a:hover .fa-fusion-box{ color: #fc7a08 !important;}

Desktop Support Engineer

Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Requirements

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • BSc in Computer Science or relevant field
  • CCNA certification
  • MCP Certification
  • Diploma in Hardware and Networking

Experience 1 to 3 years

Location Pune

.fusion-body .fusion-builder-nested-column-8{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-nested-column-8 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-nested-column-8{width:100% !important;order : 0;}.fusion-builder-nested-column-8 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-nested-column-8{width:100% !important;order : 0;}.fusion-builder-nested-column-8 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}
Experience Required :

1 to 3 Year

Vacancy :

2 - 4 Hires

Similar Jobs for you

See more recommended jobs