Customer Project Manager Job in Giesecke & Devrient

Responsibilities :

• Manage projects and associated products, achieving all objectives to customer quality requirements, on time and to budget project cost/activity times.
• Recommend process and infrastructure improvements that support Right First Time outcomes to ensure we Impress our Customers and Create Business Value. Actively seek continuous improvement for self and all outcomes expected of role.
• Monitor staffing requirements and review requirements with Department Managers to ensure project delivery outcomes are achieved to lowest possible cost.
• Manage customer expectations to ensure business requirements and reputation are protected, ability to work autonomously and escalate issues when required (i.e. allowing sufficient time for remedial steps to be effective).
• Ensure all approvals from customer and internal and external stakeholders is obtained at required milestone events and ahead of project proceeding to next steps. This includes all appropriate rounds of test cycles.
• Receive external customer and internal operations signoff ahead of project Go Live.
• Champion internal activities to ensure project deliverables are met on time, directing, and coordinating assigned resources.
• Clearly communicate the project timeline to the customer and provide regular updates on progress, negotiating required changes as needed.
• Recommend, implement, and support processes that further departmental needs E.g. Agile.
• Compliance with G+D Occupational Health and Safety (OH&S), Security, Quality and Environmental policies, procedures, and work instructions as applicable to this position.
• Report to Steering Committee/Management on a project basis as required.
• Build project schedules incorporating project dependencies, and track activities through minutes.
• Align all project design/product builds with the customer ensuring they understand and approve.
• Understand the product portfolio and customers business to actively promote best use of G+D s portfolio.
• Ensure key relationships and interfaces within all departments of G+D are maintained and enhanced to provide an excellent standard of communication and working relationships.
• Flexible to Travel

Skills :

• Strong understanding of the payment ecosystem including EMV .
• Experience of working in Payment Cards Industry with knowledge of standard Payments schemes like VISA, MasterCard, RUPAY etc. Working with Financial Institutions is a plus.
• Formal qualification or relevant experience in Project Management methodologies (e.g. Prince2, Agile)
• Proven ability to represent business to manage customer expectations and provide the customer confidence in implementing projects
• A strong understanding of project methodology principles, including planning and project governance.
• In-depth understanding of the sequence activities required to transition a customer into BAU operational environment.
• Proven ability to achieve deliverables across a cross-matrix environment (operations, technical, customer service etc.).
• Proven ability to multi-task and handle multiple activities/projects concurrently.
• Ability to prioritize and analyze issues; pro-actively identify and mitigate risks.
• Ability to estimate tasks timeframes and deliver within those timeframes.
• Hands on project management tools e.g. Microsoft project, JIRA, SNOW
• Intermediate analytical and presentation skills across Excel, PowerPoint, VISIO, MS project and work skills.
• Ability to present, for example the project status to the customer and internally.

Experience range :

Desired Qualification