Process Associate-initiating, Owning And Driving The Major Incident Management Bridge Calls Job in Genpact

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Process Associate/Developer ITIL (Command Center/NOC) Analyst for Armstrong Process.

Responsibilities

• Initiating, owning and driving the major incident management bridge calls.
• Involving designated teams responsible for solving problems the issues
• Sending Major incident management communication as per the communication process and defined DLs.
• Updating all actions taken during driving critical incident within the incident.
• Registering a PIR in detailed for further Post mortem reviews.
• Sending Initial and resolved communication for Outages or Changes (Scheduled or unscheduled.
• Review the IT Operations Center turnover checklist at the beginning of each shift for issues to be handled and items to be noted during the shift.
• Demonstrated ability to handle various tasks with little to no forewarning
• React quickly, lead and perform extraordinarily during critical/catastrophic events

Qualifications we seek in you!

• Minimum of a Bachelor's degree in related field Preferably in Computer Science, Information Systems, or related field.

Preferred qualification

Customer management, Team management, Good Interpersonal and Communication skills, Detail Oriented, Problem solving and Analytical ability, Reasoning skills, Work Under Stress in multiple time zones

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.