Process Associate - Customer Service Job in Genpact

Process Associate - Customer Service

Genpact 4+ weeks ago

Hyderabad, Telangana
Not Disclosed
Full-time
Permanent

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Job Summary

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of Process Associate, Customer Service

Responsibilities

Transaction processing according to standard work & SOP
Prioritize transactions according to detailed guidelines to meet SLA and Plans and prioritizes tasks and work responsibilities to achieve objectives
Comprehending and responding to customer inquiries. Identify, research, and problem seek.
Assist with/perform other team tasks as the need arises and Ability to accurately interpret and compile information from a variety of sources and systems
Ensure that turnaround time and quality of the work meets Company service standards
Get along with Onshore /Offshore and customer in a supportive and professional manner via email and on calls
Manage own work in process and support team efforts to ensure that individual, team goals are met and Maintain key records like working files, email for reference and audit purpose
Should be able to handle basic day to day requirements of excel

Qualifications we seek in you

Minimum qualifications

Graduation in any stream except B.Tech and Technical Graduation & Law

Preferred Skill Set:

Excellent Interpersonal Skills
Displays energy and enthusiasm in approaching the job and Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
Ready to work on stretched working hours
Ability to independently interact with internal and external customers
Customer service focus / Insurance knowledge
Basic Computer knowledge along with typing speed of 40 words/minute

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Qualification :
Graduation in any stream except B.Tech and Technical Graduation & Law

Experience Required :

Fresher

Vacancy :

2 - 4 Hires