Executive Quality Assurance Job in Galentic Pharma (india) Pvt. Ltd.

Executive Quality Assurance

Galentic Pharma (india) Pvt. Ltd. 4+ weeks ago

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Job Summary

To manage transaction quality profile for a customer service / sales process for our domestic client
To conduct audits as per defined guideline and sampling for transaction monitoring
To ensure 100% closure of feedbacks
To create and publish regular audit reports with management and clients (daily, weekly, monthly)
To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls

Qualification :
M. Pharm / MSc

Experience Required :

5 to 7 Years

Vacancy :

2 - 4 Hires

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