Global Technical Learning And Development Job in Gadgeon Systems Inc

ESSENTIAL FUNCTIONS:

• Perform needs analysis, content development, delivery, implementation, and evaluation
• Maintain learning plans, including providing monthly reports to Global Technical Support leadership detailing training completion and compliance
• Work with subject matter experts to identify target audiences training needs and develop effective and measurable learning paths
• Create training materials and collateral that clearly encompass learning objectives
• Develop and maintain the Global Technical Support Knowledge Base, including training manuals, multimedia visual aids, and other educational materials
• Create, deliver and conduct engaging learning activities (online and in-person) along with compelling course content
• Analyze and apply trends and best practices in learning technologies and learning design
• Partner closely with internal business partners to ensure specific business needs are met and learning strategies are aligned with learning deliverables for the program

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor s degree or equivalent in engineering, computer science, information technology, or technical field
• A minimum of 3 years experience in the area of wireless technology, wireless communications, or wireless networking
• Strong leadership, diplomatic and motivational skills including the ability to lead up, across, and down multiple business and technology organizations
• Excellent verbal and written communication skills and interpersonal skills, including the ability to communicate effectively to both technical & non-technical audiences.
• Strong experience designing and implementing successful training programs, including in-person, virtual, webinar, eLearning, workshops, simulations, coaching, and on the-job learning
• Ability to lead and motivate team members of varying experience, tenure, and professional and educational background, whether in office or remote
• Knowledge of various training and teaching methods
• Great team leader
• Excellent time-management skills
• Experience delivering Instructor-Led Training and Distance Learning
• Good interpersonal skills to interact effectively with the Technical Support staff and to solicit feedback on training programs in order to make improvements
• Must have an excellent command of the English language, both oral and written
• Flexible hours/days are a requirement
• Proficiency in Adult Learning, Education, or a related field, with 3-5 years of experience in instructional design, preferably in a fast-paced global software company or technical training roles
• Strong knowledge of adult learning principles and strategies for driving learner engagement and knowledge retention
• Successful record of building effective learning experiences in the format of simulations, game-based and gamified learning, microlearning, just-in-time solutions, infographics and videos
• Ability to lead and motivate team members of varying experience, tenure, and professional and educational backgrounds
• Proven project and time management skills in an environment where you may be contributing to several projects simultaneously
• Excellent verbal, written, and interpersonal communication skills
• Ability to quickly build strong partnerships and effectively communicate needs and challenges
• Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint, Visio), Microsoft Project, Salesforce, Zendesk

ADDITIONAL EXPERIENCE:

• Excellent decision making and organizational skills
• Demonstrated leadership and excellent managerial skills in a learning environment
• Strong presentation and public speaking skills
• Organizational skills, analytical abilities, budgeting skills, mathematical strengths
• Networking, Systems, or Development experience is a plus
• Strong background in developing metrics and benchmarks

ADDITIONAL ELIGIBILITY REQUIREMENTS (certifications, etc.):

• Certificate in Adult Learning is an asset
• Experience in the area of wireless technology, wireless communications or wireless networking preferred

SKILLS, ABILITIES & QUALIFICATIONS:

• Self-starter with the ability to work both independently and collaboratively in a fast-paced environment to achieve outcomes
• Maintain strong attention to detail and high accountability to ensure accuracy and quality of deliverables
• Creative and practical thinker with proven analytical and problem-solving abilities
• A keen eye for design

PREFERRED EDUCATION AND EXPERIENCE:

• Advanced proficiency with eLearning authoring tools (Articulate 360), video development tools (Camtasia), audio editing tools (Audacity), screenshot tools (SnagIt), web conference tools (MS Teams
• Advanced proficiency with Learning Management Systems (Brainshark, Udemy, Go1)

SUPERVISORY RESPONSIBILITY:

• None

CORE VALUES:

• Innovation
• One Team
• Trust & Integrity
• Equality & Diversity
• Results Focused
• Supportive & Collaborative

Experience

• 8 to 15 years