Senior Executive - Channel Sales Job in Freshworks Inc

Job Description

Overview:

• Build product and domain expertise by understanding product functionalities, market positioning, competitive landscape, product market fit and so on
• Establish and maintain healthy relationship with partner teams, prospects and customers in various geographies
• Own and meet assigned sales targets (co-owned by channel managers) by working closely with partner sales teams
• Collaborate with various internal functions like presales, customer success, marketing, and support to ensure seamless support for partners and customers
• Understand local markets thoroughly including factors influencing buyer s decisions like economy, technology, and so on
• Assist partners on issues with conversions, objection handling, providing necessary resources to achieve closure
• Discover and implement new / market-specific lead generation exercises to expand/grow existing account base, working closely with marketing teams, CSM and reseller sales teams
• Be the single point of contact for partners for all things technical
• Coordinate with internal stakeholders and follow up for partners on customer queries
• Arrange online training sessions and ensure the partner is up to speed with what's new in the product
• Handle incoming support tickets from partners, manage escalations from partners/customers

Requirements:

• Be willing to work in required shifts as per region allotted (LATAM)
• Demonstrate high project management skills, scope management, resource planning, task tracking, and budget management
• Excellent verbal and written communication skills
• Must be willing to travel as required to territory aligned.
• Self-motivated with a proactive approach on projects
• Technical knowledge
• Attention to detail, ability to articulate clearly
• Interpersonal skills, ability to build rapport - required for close collaboration with cross-functional teams at Freshdesk and with partners in the assigned territory