Lead Software Engineer - Data Scientist Job in Freshworks Inc

About Freshworks:-

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France, and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV, and Cisco.

Freshworks suite of products that transform the way world-class organizations collaborate with customers and co-workers include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).

Freshworks has received numerous accolades from analysts and media including making it to Forbes Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $250 million in the capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at .

Overview:

As a Lead Data Scientist at Freshworks, you will help identify the right business problems that will be more effectively solved with Machine Learning techniques. Then you will apply your algorithmic and statistical skills, knowledge of ML techniques, grasp of fundamental math, and familiarity with big data to solve the problem in the simplest possible way. You will also lead and mentor junior Data Scientists and engineers in ML projects.

Responsibilities:

• Collaborate with product and business teams to understand all aspects of the problem

• Define the right target metrics that best represent the end-user value

• Apply knowledge of ML, statistics, and advanced mathematics to conceptualize, experiment and design an intelligent system

• Work with engineers to build the system end-to-end including Big Data pipelines and ensure the serving system is scalable and highly performant.

Qualifications:

• A Bachelors degree or a higher degree in Computer Science, Statistics, Mathematics or a related field.

• Strong problem-solving and programming skills with a deep understanding of data structures and algorithms.

• Solid understanding of mathematical underpinnings behind Machine Learning algorithms and proficiency in probability, statistics, linear algebra, calculus, and optimization.

• Must have 2+ years of experience in ML with a proven record of successful ML projects with strong individual contribution

• Experience with NLP, Distributed Systems, large scale computing, Big Data technologies like Hadoop and Spark are plus.

Submit Your Application

• You have errors in applying