Lead - Product Consultant Job in Freshworks Inc

About the company:

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) provides customer experience and service management software that are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, CA, Freshworks 2,500+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France, and Germany.The company has 220,000+ businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV, and Cisco.

Freshworks suite of products transform the way world-class organizations collaborate with customers and co-workers, includes Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).

Freshworks has received numerous accolades from analysts and media including ranking #40 in the prestigious Forbes Cloud 100 list, Economic Times Startup of the Year, and listings on the Magic Quadrants for CRM Customer Engagement, Sales Force Automation & IT Service Management. In addition to Freshworks incredible organic growth, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning and Social and Messaging Transformation. Freshworks has raised nearly $400 million in capitalfrom brand investors including Accel, CapitalG, and Sequoia Capital and was recently valued at over $3.5 billion.

?Overview:

The position will be responsible to lead Solution for the assigned set of prospects and own end to end presales activities including multi-product customer demos, POC, Solution Document, etc. for the assigned region.

You will liaise with Product Management and Marketing to stay on top of industry trends and devise enhancements to Freshworks Product Suite. Your job will involve you working closely with cross-functional teams of product SMEs, developers, and architects with a variety of both regional and international. The relationship you build with customers is crucial for the overall growth of Freshworks. We are looking for a Presales Consultant with excellent technical, communication, and organizational skills.

Responsibilities:

• This will be a multi-product role; thus, you will be expected to demonstrate and present the entire Freshworks product portfolio as a solution.
• Be the first point of Presales Contact for MM Field Sales and MM Farming.
• Work with prospects/customers technical teams on the discovery, demos, Freshworks value pitch for a set of accounts in the region. During the process of scoping, you may be involved in complex workflow analysis and in-depth examination of the interaction between Freshworks and the customers infrastructure.
• Be the face of Freshworks in front of Businesses, build and present value to their business.
• Work with multiple product SMEs to build Freshworks Solution pitch.
• Work with Sales / Business Development teams to identify and qualify business opportunities, identify key customer technical objections, and convert prospects to customers.
• Work closely with the product management and marketplace teams to demonstrate and prototype integrations within the customer environment.
• Prepare and deliver product messaging to highlight Freshworks value proposition through whiteboard and slide presentations, product demonstration, proof of concept management, and RFP response documents.
• Provide technical mentorship and training for new hires and peers.
• Participate and evangelize Freshworks at events, forums.
• Travel will be required in this role.

Educational Requirements:

• Bachelor or masters degree in Computer Science or equivalent practical experience.

Work Experience required:

• 6+ years of overall experience with at least 4 years as a Presales/Product consultant.
• Excellent Presentation and Public speaking skills.
• Experience in selling Cloud SAAS products is preferred.
• A high-level understanding of Web Services is an added advantage.
• Should have experience and success stories of selling to Medium and large enterprises.

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