Product_technical Support Specialist Job in Freightbro Logistics Pvt. Ltd.

Product_technical Support Specialist

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Job Summary

Position Responsibilities Include:


  • Interaction with new / existing customers, and third-party system vendors for the purpose of troubleshooting, and resolving client support issues
  • Project Management will assist the go live team with new / existing customers, assisting technology education and support.
  • Support of existing customer base for customer satisfaction and receiving customer feedback and enhancement requests, documenting within CRM and ticket environment for accurate management and follow up.
  • Sustain a commitment to excellent customer service and ensure the full potential of the technology is achieved.
  • Demonstrate strong communication and human relationship skills.
  • Makes recommendations for improvements in processes
  • Identify issues, concerns and communicate them to leadership. Develop options and recommendations to quickly resolve operational problems and questions and minimize impact on end-user productivity and overall impact to organization.

  • Qualifications:

  • Bachelor Degree
  • Minimum of 1 year of customer service experience
  • Minimum of 1 year of technical support experience
  • Strong ability in problem solving and troubleshooting with a firm commitment to quality
  • Experience in logistics IT and/or working for a B2B SaaS startup company are preferred
  • Ability to query data from Databases like MySQL, MongoDB, BigQuery
  • Ability to analyse usage data from sources like Mixpanel, Google Analytics

  • About You

  • Dedication to team environment including cross-functional roles
  • Basic working knowledge of application support, development tools and methodologies
  • Experience with Technical Support Management tools and documentation standards
  • Proven history of self-motivation and ability to work independently
  • You find joy in helping clients resolve their software issues.
  • You re excited by the idea that nothing is holding you back at FreightBro. If you can execute on a better idea, then you ll be encouraged to do so.
  • You re eager to be part of a growing start-up software company where your chances of making a significant impact on the success of the company is high.


  • Experience Required :

    Fresher

    Vacancy :

    2 - 4 Hires

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