Key Account Manager Job in Freight Tiger

About the Role:

As an Account Manager, you will be directly responsible for a portfolio of customers and its life cycle. To establish a successful long-term business partnership with the customer, driving profitable revenue growth, upselling and cross selling across the customers landscape to drive Freight Tiger product adoption. You will engage with customers in a consultative manner, aiding their decision-making process by providing analytics and ROI modules. You will own the top layer relationship with the customers and drive achieving the operational metrics and KPIs. This role is varied and fast-paced and you are expected to have excellent problem solving and analytical skills.

Key responsibilities:

• Understand customer expectations thoroughly. Build and execute the sales plan for the customer with clear focus on product mix, penetration, market share, market research, acquisition, cross selling, up-selling and retention.
• Lead and participate in negotiations with customers at various levels.
• Contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales portfolio.
• Work closely with customer success managers on the accounts to drive operational excellence.
• Develop excellent and high delivering relationships with FT cross-functional teams.
• Aid product and tech teams with insightful inputs for strengthening FT product offering to the market.
• Manage and co-ordinate the agreed account initiatives, activities and programs to retain and grow ongoing revenue and profit contributions.
• Develop and implement a strategy to promote FT products and solutions to the assigned list of customer accounts.
• Repeatedly strive to deliver value to the client. Maintain a regular cadence of analytical reviews with the client to identify metrics critical for clients.
• Own and deliver FT favorable Net Promoter Score from the designated accounts.
• Brick walling; develop plans to deny competitor penetration into the accounts. Analyze all customer health metrics to use data to identify any potential at risk customers.
• Ensure optimal financial health of the account.
• Create an environment of frictionless engagement with accounts. Accountable for customer escalations and its treatment within FT.
• Business intelligence Provide FT with current industry and competition updates.

Preferred qualifications:

• MBA/equivalent Degree along with 10-12 years in Sales/Business Development/Consulting/Key Account Management.