Senior Design Researcher Job in Fractal Analytics Inc

Design Researcher

About Fractal

Founded in 2000, Fractal Analytics (www.fractal.ai) is a strategic analytics partner to the most admired Fortune 500 companies globally and helps them power every human decision in the enterprise. Fractal has more than 1,200 consultants spread across 15 global locations including the United States, United Kingdom, and India.

We are bringing together the strengths and powers of Artificial Intelligence, Engineering and Design to power every human decision in the enterprise. We believe Design can bring alive the human dimension in the way we apply AI and Engineering to solve the most complex business problems. We are now building a Design team (in New York, Mumbai, and Bangalore) across the breadth of design competencies including Design Research & Strategy, Interaction Design and Visual Design. We are excited about reimagining the future of Behavioral Science and Design, in a post-AI world.

Summary:

The Design researcher is primarily responsible and deep in building empathy with our users and understanding their unmet needs. This includes driving the project in all aspects of user research starting from strategy and planning, discovery, primary and secondary research, deriving synthesis from the interviews with generating the insights and opportunities All this while staying true to the voice of the users/stakeholders, and ensuring that is continuously reinforced and refined throughout the user research process. The design researcher works hand-in-glove with the interaction designer. While the design researcher works on the initial Discovery (Research, Insights & Strategy) phase of a project, the interaction designer works on the Design and Implementation phases of the process. This role will also involveclosely working with their counterparts in the Data Science and Engineering teams, to ensure complete integration and alignment of work that is done by all the three workstreams in a project.

Key responsibilities:

• Collaborate closely with lead design researcher, interaction designer, counterparts in other functions/teams which are involved in the project, ensuring tight integration between Design and their respective workstreams in the best way that delivers on the clients / stakeholders needs.
• Articulating research plan and research methodology on the basis of business understanding and context of the users.
• Developing detailed research methodology and research process, methods, and tools that are best suited for that project and client/stakeholder.
• Co-ordinating with external recruitment agencies and clients to ensure research plan management.
• Conducting user interviews and any other interactions with the users.
• Creating interview synthesis reports, frameworks and artifacts to discover insights, opportunities, and unmet needs.
• Collaborating with the rest of the design team to translate insights into the design that is high in addressing the users voice.

We're looking for someone who:

• Has at least 5+ years of experience as a design researcher
• Must have a strong background in Design research/ Ethnographic research/User Experience research.
• Has a demonstrable portfolio of work that reflects the breadth & depth of skills as a Design researcher
• Has real-world experience in conducting user interviews and field study
• Exposure and experience working in international clients/geographies will be a plus