Executive - Service Quality Job in Firstsource
Executive - Service Quality
- Chennai, Tamil Nadu
- Not Disclosed
- Full-time
- Permanent
Description: Minimum Criteria: Grades H1/H can apply Must have completed a minimum of 18 months in the organization and 12 months in the current role as on 1st May 23 CME or above rating in the last 6 months No documented disciplinary issues/PIP in the last 6 months Summary: As an Executive, you need to direct and coordinate training and quality control policies across clients and businesses. Applicant should be able to drive quality / training checks across multiple clients, promote and drive Six Sigma culture effectively within the organization. Roles & Responsibilities: Understanding Client P&Ps and auditing documents / claims based on instruction guidelines Record audit findings and prepare audit reports and circulate quality dashboard Organize internal quality review meeting and quality briefings to update associates on any quality issues Analyze internal/client feedback and respond with details Handling Feedback sessions efficiently Periodic knowledge calibration with client or SME Floor troubleshooting and if required get queries clarified with client Liaison with other functions and ensure smooth working relations Required skills: Proficiency in MS Office (PowerPoint, Excel & Word) Competency in QC tools Competency to understand processing guidelines Excellent Communication Skill (Oral & Written) Graduation / Diploma in any discipline Willingness to work in day/night shift 1 Year experience in Healthcare process Sympraxis platform eSort/Data capture knowledge Selection Procedure: HR Screening Presentation round Personal Interview Reference Check
Fresher
2 - 4 Hires
