Executive - Capability Development Job in Firstsource

Executive - Capability Development

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Job Summary

Job Description:

  • Excellent verbal and written communication.
  • Demonstrate effective troubleshooting skills to identify root cause to provide accurate solution and avoid repeat occurrences.
  • Ability to balance multiple work tasks and deliver solutions in a timely manner with quality.
  • Self-organized and effective time management skills with attention to detail.
  • Ability to work collaboratively in a dynamic environment.
  • Customer service and interpersonal skills.
  • Positive attitude that embraces change and owns personal contribution to success.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Serves as a primary point of contact for customers regarding GHX Support and product issues by participating in inbound support request triage, routing and resolution as needed.
  • Works directly with Provider/Supplier customers and GHX teammates to understand and resolve issues and interaction patterns completely.
  • Provides analysis of customer interactions and customer satisfaction survey responses and participates in solution development and enhancement to improve the customer experience.
  • Seek to understand the needs of GHX customers to best resolve issues through the application of standard solutions and enhancement of existing systems and processes.
  • Use GHX knowledgebase articles, training sessions and other available resources to develop a functional understanding of GHX products and services to resolve customers issues and drive utilization.
  • Meet or exceed productivity and performance measures for the position as defined.
  • Monitor and respond to customer cases, system alerts or other service management related notifications within response time goals.
  • On-call duties as assigned.
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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