Executive - Capability Development Job in Firstsource
Executive - Capability Development
Firstsource
4+ weeks ago
- Chennai, Tamil Nadu
- Not Disclosed
- Full-time
- Permanent
Job Summary
Job Description:
- Excellent verbal and written communication.
- Demonstrate effective troubleshooting skills to identify root cause to provide accurate solution and avoid repeat occurrences.
- Ability to balance multiple work tasks and deliver solutions in a timely manner with quality.
- Self-organized and effective time management skills with attention to detail.
- Ability to work collaboratively in a dynamic environment.
- Customer service and interpersonal skills.
- Positive attitude that embraces change and owns personal contribution to success.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Serves as a primary point of contact for customers regarding GHX Support and product issues by participating in inbound support request triage, routing and resolution as needed.
- Works directly with Provider/Supplier customers and GHX teammates to understand and resolve issues and interaction patterns completely.
- Provides analysis of customer interactions and customer satisfaction survey responses and participates in solution development and enhancement to improve the customer experience.
- Seek to understand the needs of GHX customers to best resolve issues through the application of standard solutions and enhancement of existing systems and processes.
- Use GHX knowledgebase articles, training sessions and other available resources to develop a functional understanding of GHX products and services to resolve customers issues and drive utilization.
- Meet or exceed productivity and performance measures for the position as defined.
- Monitor and respond to customer cases, system alerts or other service management related notifications within response time goals.
- On-call duties as assigned.
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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