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BriefCase

Avp - Technology Delivery Head Job in Firstsource Solutions Ltd

Avp - Technology Delivery Head

Firstsource Solutions Ltd 3 weeks ago
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Job Summary Description: Job Description - Technology Delivery Head Skills Required: Delivery / People Management / Account Management / Responsible for Entire Operations Job Responsibilities: This role owns the delivery of company's technology services to all its customers. It plays a vital role in creating long-term healthy service provider - customer relationships, acting as the bridge between the client and the technology delivery teams. Works collaboratively with all stakeholders and leadership to ensure organizational goals are met Responsible for driving operational accountability, continuous improvement and customer focus Partner with Key Account Management and Product teams to identify and drive new business opportunities Review new custom technology projects to plan and coordinate delivery activities Drive project delivery on time and to budget. Build positive and productive working relationships with customers for business growth. Responsible for overseeing daily activities of delivery team and provide direction and guidance as needed. Serve as primary contact for customer concerns and to provide solutions for the same Responsible to make critical business decisions in consultation with leadership to meet customer expectations. Proactively manage service performance to meet or exceed SLAs and other contractual obligations Responsible for identifying and recommending process improvements both to clients and to internally to technology delivery teams, as needed Accountable for: Customer satisfaction for all customers served by operations both internal and external Ensuring customer satisfaction and profitability of projects in coordination with Strategic Business Unit heads Handling all customer complaints and complements Building excellent skills in Technical Architecture, Azure Cloud Native Full Stack, Java Full Stack, Salesforce, Technical UX/UI design, Mobile Development, .Net, Java, Testing, Security, Vendor Management and Process Governance Excellent project delivery on time, within budget and at high profitability in all services like product implementation and customization, content services and technology services Qualifications: Master's or Bachelor's in Engineering/General Management Business Management qualification from a premier institute will be an advantage. At least 10+ years in leading large delivery teams and general operations Management experience
Qualification :
Master's or Bachelor's in Engineering/General Management
Experience Required :

Minimum 10 Years

Vacancy :

2 - 4 Hires

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