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BriefCase

Vkyc- Auditor Job in Fi

Vkyc- Auditor

Fi 4+ weeks ago
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Job Summary What is this role about : You will be part of the very first Quality Assurance team for " Video Based Customer Identification process (V-CIP) of Fi Capital and you will play a crucial role in ensuring the accuracy, compliance, and quality of customer identification process of our lending program. Responsibilities: Conduct comprehensive audits of recorded VKYC calls to ensure VKYC relationship managers have adhered to standard operating procedures (SOP) prior to approval of VKYC calls. Verify and ensure every VKYC call is compliant with regulatory guidelines and internal policies, document any deviations or non-compliance issues. Assess the quality of customer interactions, document and provide detailed feedback to the VKYC team and Quality Assurance teams, highlighting areas of improvement and best practices. Identify potential patterns in operational risks, such as fraud, identity theft, and suspicious activities, during VKYC calls. Assist in the development and delivery of training programs for VKYC relationship managers to enhance overall performance and quality of VKYC process. Work closely with the user risk teams and other relevant departments to ensure a holistic approach to risk management and customer onboarding. Stay updated on the latest VKYC technology, regulations, and industry trends to continuously improve audit processes and standards. Apply If You Have: Minimum of 4 years of experience in customer service, customer onboarding, risk management, or a similar role within the BSFI industry, preferably in a phone/video banking/telesales setup. At least 1 year of experience in quality control department within BSFI industry, preferably in a phone/video banking/telesales setup. Bachelor s or Master s degree/ diploma from a recognized institution. Experience in working with Excel & SaaS platforms for quality audit and quality process. Excellent communication skills in English & Hindi. Proficiency in regional languages such as Kannada, Tamil, Telugu & Malayalam will be an added advantage.
Qualification :
Bachelors or Masters degree/ diploma from a recognized institution.
Experience Required :

Minimum 4 Years

Vacancy :

2 - 4 Hires

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