Customer Support Engineer Job in Faveo Helpdesk

Job Description

Overview

We are looking for professionals who want to work for a support team. If youre a motivated self-starter, possess strong customer service and technical problem-solving skills and will not rest until a problem is solved, you could be the hero were looking for! You will work on Faveo Helpdesk

So, are you ready?

• Experience : Fresher to 1 year of experience
  
• Work with the team to obtain an in-depth understanding of the product.
  
• Fluency in English
  
• An affinity for offering excellent customer service
  
• Positive and resilient attitude
  
• Great teamwork skills
  
• Should be open to work in Night shifts at home, currently we dont have night shifts
  
• Background in IT is a big plus.
  

• You will deliver Tier I technical support for customers and escalate critical issues to Tier II support.
  
• Providing accurate, valid, and complete information by using the right tools, methods, and processes.
  
• Ensuring a high level of customer service and a positive experience.
  
• Supporting your colleagues with peer learning, and being open to feedback from others
  
• You will work with customer using
  

• Bachelors (Required)
  

• You are invited to send us your complete resume
  
• Attach previous work or portfolio or project details
  
• Do go over our company website | & LinkedIn profile before applying
  
• Tell us what do you know about help desk industry
  

• Regular cash/gift monthly/quarterly/half/annuallyincentives offered based on performance
  
• Option to move roles in the future internally within organization based on organization requirement and your skills
  
• Complementary Hot Beverages and healthy Lunch provided at office
  

• Salary package CTC annual 1,20,000 to 2,40,000 P.A CTC
  • Salary mentioned above will have deductions such as PT, PF, ESI, TDS etc as per government regulations. In hand salary after deductions will be lower then the salary mentioned above. Detailed salary breakup is provided along with offer letter.
    
• Annual Incentive/bonus based on yours & companys performance. Declared in March every year and credited in April
  
• Employee stock option available
  

• We expect minimum 12 months job commitment from candidates. No relieving documents are issued to candidates leaving the job before the commitment period.
  
• Notice period is 60 days.
  
• BYOD We promote bring your own device policy. Employees need to carry their own laptop to work.
  
• Salary hike, appraisal reviews will take place annually in March every year. Annual salary hike will commence from April each year.
  
• Minimum 12 months of employment is required to be eligible for annual bonus or salary hike.
  

Before joining there will be thorough verification by third party. Following documents needs to be submitted and carried for final round of interview.

• ID Proof Aadhar card & Pan card
  
• Address proof
  
• 10th, 12th(PUC), diploma, graduation, post graduation marks card and certificate(degree)
  
• Previous all employment proof such as; Offer letter, joining letter, relieving letter, last 3 months salary slip & last 3 months bank statement
  

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.