Trainer Crm (training And Quality) Job in Fast And Furious Consulting

Responsibilities

Purpose & Primary Function

1) Primary role to train the New Hires/Existing Employee and Quality Audits For Entire CRM Function

2) Update and revise current training materials to incorporate changes in policies and procedures

3) Strong communication (written and verbal) and presentation skills with the ability to develop instructional material that can be easily understood

4) Create and maintain all training and quality documents that relate to CRM systems

Key Responsibilities & Duties

1) Assist in the development and design of new training/development initiatives including but not limited to; documentation, testing, training, coordination, rollout and evaluation. This includes presenting ideas that will enhance the trainee s learning experience.

2) Ability to read and interpret document s such policies and procedure manuals and use monitor screen frequently

3) Dashboard creation for quality and training

4) Creation of Training PPT's and Presentation

5) Ability to work effectively under pressure with constantly changing priorities and deadlines

6) Coordinate internal and external resources in regard to planning, developing and delivering training

7) Work with subject matter experts to collect and collate information that will be designed and developed into learning modules

8) Co-ordinate with various department heads to schedule training for end users

9) Maintain repository of CRM documents library on shared drives

Competencies & Key Requirements

1) Proficient in MS Word, MS Excel and MS PowerPoint. Experience with instructional design, WebEx , Sharepoint, Microsoft CRM or comparable applications is a plus

2) Previous training experience with CRM software preferred

3) An understanding of relational database concepts