Operations Associate - Content Job in Expertiz

Our client is the premier global provider of multimedia platforms that enable marketers, corporate communicators, sustainability officers, public affairs and investor relations officers to leveragecontentto engage with all their key audiences

Designation :Associate-Content
Location: Bang MG Road
Exp : 1 + Years in Content Editing and proofreading

TheOperationsrole is on a shift rota which changes weekly. The timings are M-F,8am-4:30pm,10am-6:30pmand11:30am-8pm

Overall Role Objective:

To provide the skills to handle the processing of tasks generated by Our client Operations

Job Purpose:

• ProJob Purpose:cessing, proofing and distributing copy to domestic and international circuits viawire,Our Client for Journalists web service, Internet, fax and email, ensuring a timely and accurate transmission.
• Quality checking all orders and distributions to guarantee a high standard of service delivery.
• Account managing the successful completion oforders
• Providing clients with an excellent service that exceeds their expectations and is in line with corporate strategy.
• Adhering to all departmental StandardOperatingProcedures at all times.
• Providing a high standard of ROI reporting to add value to Our client products.

Key Result Areas:

• Output clients copy in1. Distribution:timely fashion
• Ensure accurate distribution to correct circuit at specified time
• Monitor and chase return of requested translations for onward distribution
• Ensure that all information uploaded toOur Client for Journalists is uploaded with relevant industry, subject and geography coding
• Upload graphics and linked documents into Our client for Journalists, and theOur Client websites

2. Editorial:

• Ensure accuracy, attribution and acceptability of clients copy
• Ensure regulatory headline andcontentaccuracy of clients copy
• Assist with formatting or document conversion queries

3.Client Relations

• Promote a client-focused culture at all times
• Instigate initiatives and processes to build, develop and maintain excellent business relationships
• Understand clients needs and objectives
• Attend meetings and social evenings with clients where necessary
• Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times
• Maintain an excellent knowledge of allOur Client products and services.