Associate Product Manager-contact Center Module Job in Exotel Techcom Pvt. Ltd

• Constantly interact with customers, sales and marketing teams to stay abreast of industry needs, trends and best practices and create a roadmap in sync with Exotel s vision and strategic goals
• Own and execute the roadmap by working with Design and Engineering teams to build great user experiences that result in the improved acquisition, more successful onboarding, higher retention, and increased customer happiness
• Do user studies to understand points of friction in the product to improve adoption
• Work closely with Engineering as part of the software development lifecycle to ship quality products.
• Track, measure and report success metrics of products/features you are working on.
• Create knowledge bases and training documents for internal and external users.

What we look for?

Must Haves

• Bachelor s degree in Computer Science, a related technical field, or equivalent practical experience.
• 2-4 years of Product Management experience, preferably in a platform or application framework role in a SaaS company

Good to Haves

• Experience in the Contact Center Industry is a big plus
• Technical background with previous hands-on software development experience is a plus
• Strong communication and presentation skills
• Empathy for your customers, peers and people in general
• Ability to influence multiple stakeholders with reasoning
• Comfortable talking to developers in their language
• Experience working with project management tools like Jira.