Policy Administration Associate Job in Ethos
Policy Administration Associate
Ethos
4 weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Qualification : Bachelors degree preferred
About the Role
As a Policy Support Specialist at Ethos you will be responsible for delivering an exceptional experience to Ethos policy holders and upholding our duties as a third-party administrator (TPA). To succeed in this role, you should have strong attention to detail and follow through, enjoy working cross-functionally, and be highly organized.
Roles and Responsibilities:
- Possess and utilize strong understanding of Ethos products and processes
- Manage a high volume of policy servicing requests and other complex transactions while meeting established service level expectations
- Maintain accurate policy records and transactions with client interactions
- Partner with colleagues in CX, Sales, Underwriting, and Product/Engineering to resolve customer requests and escalations
- Meet individual as well as team production and quality goals to ensure a positive customer experience as well as compliance for Ethos
- Identify opportunities to improve processes and collaborate with internal and external stakeholders as well as management to implement agreed upon solutions
- Support internal product development efforts, including testing and QA of new tools and functionality that may be used by CX, Sales, and Underwriting teams
Skills and qualifications:
- 3+ years experience in operations, customer support, customer success, or related role
- Experience in life insurance or related industry preferred
- Bachelor s degree preferred
- Proficiency working with Salesforce or equivalent support/help desk software
- Strong intellectual curiosity and drive to solve problems
- Excellent time management and prioritization necessary to balance all responsibilities
- Can adapt to changes quickly
- Adaptable to change and ability to change tasks quickly with maintaining attention to detail
- Excellent phone presence and written communications skills
- Ability to work independently as well as collaborate with various departments
- Creative approach to problem solving
#LI-DG1
#LI-Bengaluru
Qualification : Bachelors degree preferred
Experience Required :
Minimum 3 Years
Vacancy :
2 - 4 Hires
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