Customer Experience Specialist Job in Etech Global Services

Customer Experience Specialist

Summary:

Customer Experience Specialist Agents solicit orders for products or services over the internet by performing the following duties.

Essential Responsibilities:

• Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
• Respond to multiple inbound chats; gather and verify required information as appropriate.
• Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
• Quote prices and encourages customers to buy.
• Secures and places orders with others for filling and arranges delivery date.
• Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

We expect you to:

• Be Flexible in working hours which is a must.
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills;
• An unerring attention to detail;
• The ability to multi-task answering numerous chats and navigating smoothly between chat and email.
• A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious;
• Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order.

Qualification Required:

Minimum 12th Standard Any Stream / Any Stream Graduate / Post Graduate with 18 years age along with Excellent Oral & Written Communication skills in English can apply.