Call Center Data Analyst Job in Etech Global Services
Call Center Data Analyst
Etech Global Services
4+ weeks ago
- Gandhinagar, Gujarat
- Not Disclosed
- Full-time
- Permanent
Job Summary
What We Offer: Canteen Subsidy Night Shift allowance as per process Health Insurance Tuition Reimbursement Work-Life Balance Initiatives Rewards & Recognition What You ll Be Doing: Coordinate across teams and departments to streamline/automate processes and ensure seamless service delivery. Analyze call center data (voice, chat, email) to identify trends, patterns, and areas for improvement across campaigns. Create compelling data visualizations to communicate findings to both technical and non-technical audiences. Translate complex data sets into actionable recommendations for the operations team, providing clear action items. Develop comprehensive dashboards to provide insights for stakeholders. Conduct proactive and on-demand analysis, recommending solutions for performance improvement. Coach team members and leaders to enhance their leadership and technical skills. Maintain SOPs and documentation processes, ensuring accuracy and consistency. What We Expect You To Have: 5+ years of experience in BPO/Call center reporting, with strong Data analysis skills. Technical skills in SQL or DBA tools (ability to read and understand code), advanced Excel (Power Query, Power Pivot), and experience with BI/ETL tools (e.g., Talend). Proven ability to identify opportunities for optimization, automation, and process improvement in reporting. Strong leadership skills with the ability to manage deliverables accurately and on time.
Experience Required :
Minimum 5 Years
Vacancy :
2 - 4 Hires
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