Team Leader- Customer Care-insurance Job in Ess Kay Fincorp Limited

Team Leader- Customer Care-insurance

Ess Kay Fincorp Limited 4+ weeks ago

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Job Summary

Job Description

Strong awareness of the Grievance management and Regulations around it.
Acknowledge on call and then resolve customer grievances.
Following up with internal and external stakeholders to get cases resolved on priority
Do root cause analysis of all complaints and share the errors at various departments
To prepare internal as well as Regulatory reports of customer grievances team
Ensure that Compliance policies are adhered to while processing Grievances.
Ensure end to end resolution for our customers
Do root cause analysis to ensure that errors are not repeated in future
Communicate with customers over call and email to address their grievances.
Conducting huddles, briefings/de-briefings, trainings and presentations
Have an attitude to support the team in times of need
Keeping track of Turnaround times
Ensure 95% above quality scores
Resolving complaints to customers satisfaction

Salary : 1,00,000 - 3,00,000 P.A.
Qualification :
Any Graduate

Experience Required :

3 to 8 Years

Vacancy :

2 - 4 Hires

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