Customer-centric Market Research & Customer Success Internship Job in Epaylater

Customer-Centric Market Research & Customer Success Internship

Location: Mumbai

Why This Internship?

Have you ever wondered what customers truly want and what influences their choice of one brand over another? At ePayLater, we go beyond assumptions. We engage directly with real customers, gather first-hand insights from the market, and convert those insights into meaningful product and business impact.

This internship offers a unique opportunity to work at the intersection of fintech, market research, and customer success, giving you direct exposure to retailers, distributors, and small businesses. Your insights will actively contribute to how we build, position, and evolve our products.

What You ll Work On

• Understand Customer Behavior: Analyze merchant needs, payment patterns, and digital credit usage.
• Identify Market Gaps: Discover unmet needs and areas where current solutions fall short.
• Competitive Insights: Capture customer perceptions of competitors and identify opportunities for differentiation.
• Customer Acquisition & Onboarding: Introduce potential customers to ePayLater s offerings and support onboarding.
• Insight Sharing: Convert on-ground conversations into actionable insights for product, sales, and strategy teams.

How You ll Do It

• Conduct one-on-one field visits with merchants and small businesses.
• Run quick surveys and in-depth interviews.
• Map competitor offerings and customer sentiment.
• Participate in focus group discussions where applicable.
• Prepare daily reports highlighting insights, challenges, and key learnings.

What You ll Gain

• Hands-on exposure to go-to-market strategy, market research, and sales execution.
• Deep understanding of customer psychology and B2B decision-making.
• Opportunity to influence real product and customer experience decisions.
• Internship certification and performance-based recommendation.
• A whole new perspective on India s retail ecosystem.

Who Should Apply?

• B-school students or graduates interested in sales, marketing, market research, or customer strategy.
• Self-driven individuals comfortable working in dynamic, on-ground environments.
• Strong communicators who enjoy interacting with people.
• Curious thinkers who ask the right questions and dig deep for insights.