Customer Success Executive Job in Enacton Technologies Private Limited

Key Responsibilities as aCustomer Success Executive

• Creating a sustainable relationship with customers who have already purchased software with extraordinary & proactive support.
• Identify initiatives to maintain and manage customer expectations and satisfaction, as well as encourage product utilization and growth.
• Lead training for customers, explaining our software or SaaS platform features/functionality and answering their business or technical questions.
• Participate in the assessment of the quality & effectiveness of customer interactions.
• Build, grow, and expand client relationships at all levels and across various functional areas of the organization.
• Hold product demonstrations for customers.
• Handle and resolve customer requests and complaints.
• Manage the projects with internal developers by collaborating actively with clients.
• Have a handover session with client for quickly understand product and get started with their configuration to go live.
• Mediate between clients and the organization.
• Articulate insights from our customers to our product, development, and marketing teams to help shape EnactOn into an industry leader.