Customer Service Executive Job in Emipro Technologies Pvt. Ltd.

Summary:

Emipro is looking for a meticulous Customer Service Executive who will be primarily responsible for assisting the Customer Relationship Manager and handle all level 1 support/escalations which includes coordination with the sales team and prompt client connect and resolving their queries. Also, helps CRM in gathering client s info and in turn creating success stories, helps in client retention, and continuously tracking client progress.

Roles & Responsibilities:

• Getting aligned with the strategies, planning, and processes of the department and work as per the departmental guidelines.

• Helping CRM in gathering and maintaining data and information to establish an efficient CRM system and to contribute to the departmental growth.

• Interpreting and analyzing information and brief CRM on a regular basis to help foster productive relationships with clients.

• Updating Clients regarding the status of their Service Contracts for the next renewal.

• Tracking the communication cycle with the clients to ensure regular contact with clients

• Ensuring and improving client experience towards client's system accesses to review the work status.

• Coordinating with the sales department regarding support & Project commercials.

• Coordinating with the sales team to manage the Support Contracts and tracking the status.

• Getting involved in the CRM strategic/client's meetings for Project success.

• Getting aware of the Project Key Risks and gathering and managing relevant information.

• Managing the CRM calendar and following up on the status and progress for issues resolutions with the concerned team.

• Coordinating with the sales department regarding the Client s subscription related matters.

• Sharing company updates, new offerings, and any structural change with the client in regard to the client's engagement with the company.

• Helping CRM with customer retention by tracking and managing client progress.

• Conducting and managing client feedbacks and data for CRM review

• Coordinate with CRM for gathering client info and help prepare client success stories/case studies.

• Collect, analyze, and interpret customer interaction data to identify requirements and information useful in optimizing the better customer experience.

Required Skills:

• Must be self-motivated, flexible, and able to manage several jobs at one time.

• A good understanding of Odoo as a Product and Solution.

• Excellent interpersonal and communication skills.

• A team player with leadership skills.