BriefCase
BriefCase

Customer Relationship / Experience Manager Job in Emipro Technologies Pvt. Ltd

Customer Relationship / Experience Manager

Emipro Technologies Pvt. Ltd 4+ weeks ago
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Job Summary
  • Foster positive and productive relationships with customers for business growth.
  • Schedule regular meetings, discussions with existing customers to discuss the project status, and feedback on ongoing work to strengthen relationships.
  • Retain existing customers and generate new referrals to achieve revenue goals.
  • Monitor industry trends in order to identify new sales opportunities and conduct regular discussions with the Project Manager to meet customer needs.
  • Discuss the projects goals, high-level scope, dependencies, available resources, timeline and budget, and benefits with the Project manager.
  • Maintain key project risks awareness across the team and managing data to ensure project success.
  • Coordinate with the accounts team on pending payments and invoices.
  • Addressing any concerns or issues a customer may have and working with project managers to resolve them.
  • Preparing monthly invoices and tracking payment status with periodic follow-ups.
  • Updating internal CRM systems with data and ensuring that Project managers are aware of changes within customers.
  • Define processes that align with the CRM Metrics and contribute to the company ROIs.
  • Maintaining communication with the customers regarding Project deliverables and support ( During Pre-go-live/Post go-live stages)
  • Checking and tracking the work conformity to the defined CTQs.
  • Must have an omnichannel view of the customer throughout the engagement over time and across multiple touchpoints
  • Must ensure adequate resources with the right expertise are being assigned as per the complexity of the project.
  • Discuss regularly with the customer to know about their work plans for the coming weeks/months and accordingly coordinate with the Project Manager for resource planning & scheduling.
  • Keep track of the progress of the project throughout the implementation cycle for the purpose of ensuring successful completion and building a success story/case study.
  • Collect, Analyze, and Interpret customer interactions data to identify requirements and information useful in optimizing better customer experience.

Qualification :
MBA or any equivalent degree
Experience Required :

Minimum 3 Years

Vacancy :

2 - 4 Hires

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