Senior Application Tester And Support Staff Job in Elevate

Role

Senior Application Tester and Support Staff

Location

Mumbai, India

Who we are

Corporate & IT

At ELEVATE, we offer a unique and impactful career journey designed to empower our teams to influence change. Join our team for a truly international experience. With 24+ offices globally (and still growing), you will have exposure to real issues that span the globe. Fasten your seatbelt for an energetic and dynamic experience where you will have exposure to and support our global best-in-class team across 100 countries from Finance to HR to IT. In line with ELEVATE s mission to use business and innovation to be a drive transformational change, this is your opportunity to lead the operations of an organization that is a driver of meaningful and lasting impact that effectively improves people s lives and preserves our planet. Our Corporate and IT departments are an essential part of our operations and play a strategic role in delivering our business goals.

Job overview at a glance

ELEVATE is seeking a dynamic and motivated Senior Application Tester & Support Staff for our IT organization. The successful candidate will join ELEVATE s existing IT Support team and will be involved in a mix of different activities. Primarily, the candidate will join our Salesforce development team and will be responsible for testing on the application which will include both manual and automated testing. Additionally, the candidate will also be involved in Support activities for our Salesforce application, providing timely support to our user base (which includes both internal & external users).

Who you are

Are you thrilled by the idea of working in a business that aims tackle the world s biggest challenges? Do you want to work:

• on environmental, social and governance issues
• with an amazing team of like-minded creative thinkers
• in a fast-paced dynamic environment
• for some of the biggest and most forward-looking brands in the world

Responsibilities

• Act as a senior Tester on our Salesforce application, performing QA on the application to identify any bugs and defects arising as a result of our development activities.
• Perform manual Testing on development tickets, working closely with developers, reporting on results (success or failure) and providing sufficient information for handover for the next step (Acceptance by Product Owner).
• Where applicable, execute automated Testing cases and contribute to the increase of test cases coverage via automated Testing.
• Act as the first line of Support for our Salesforce application, performing various tasks ranging from administration to troubleshooting
• Be user-facing and provide timely support to different Business users, both internal (ELEVATE colleagues) and external (ELEVATE clients), using a range of communication channels (emails, calls with screen sharing etc)
• Identify any important unaddressed issue and liaise with other IT staff (e.g. IT Product Owners) to raise awareness and to enable remediation

Qualifications

• At least 3 years experience doing Testing
• Extensive experience doing manual Testing.
• Some experience doing Automated Testing preferred (e.g. using Robot Framework). If no such experience, some minimum knowledge of coding and scripting is desired.
• Experience working in a fast-paced Agile (Scrum) environment
• Earlier experience of providing Product Support is preferred
• Knowledge in Incident Management, JIRA, and Confluence is preferred
• Ability to recognize known Support scenarios, providing resolution to tickets based on the knowledge of specific IT Products
• Team player who is willing to liaise with multiple teams (IT teams, Business teams etc)
• Proactive and quick learner able to grasp both domain and product knowledge
• Excellent written & verbal communication skills
• Degree Holder of any stream, Degree in Information Technology, Computer Science, or related discipline is preferred but not mandatory.