Manager - Central Operations (ecom) Job in Elasticrun

Roles and Responsibilities

• Setting up process across Stations (Distribution leg for Last Mile Deliveries).
• Monitoring the Performances and Improvising the SOP and SLA.
• SCM Metrics and Analysis (Station Score Cards).
• Demand Planning of the Service Resources (Rostering shifts).
• Oversee day-to-day operations of shipment delivery in multiple cities, check and verify shipment records.
• Direct the operations of the station team to achieve objectives.
• Organize to service station/hub while maintaining and improving overall operational efficiencies.
• Interface cross-functionally, including communication with Ground operations team, technology team, station team and customer.
• Ensure proper compliance and adherence to processes, ensure that all elements of the delivery are coordinated to meet customer requirements in a timely manner with high quality.
• Monitors individual performance via observation and review of various productivity / Process metrics.
• Provides proactive communications and solutions for issues.
• Handle and manage process & people escalations appropriately.
• Stakeholder Management understand their process and be their SPOC for trainings, updates, processes, specific requirements, etc.
• Daily, monthly, quarterly reports on operations, despatches, etc. for both external and internal customers.
• Monitoring of nodes on daily basis processes, performance and compliance.
• Educate and train nodes on processes and any new activities.
• Safety and security awareness.
• Inventory handling and monitoring.
• Inducting and training new joinees.

Skill Sets:

• People Management and Operations management is a must.
• Strong communication skill.
• Crisis management.
• Ability to foresee requirements in anticipation of business growth.
• Good relationship management skills with small time service partners.
• Ability to understand dynamics of supply chain and aptitude to learn software requirements related to the industry.
  

Desired Candidate Profile

Overall 7-10 years of experience

Atleast 3 years of experience managing central operations.

Perks and Benefits