Sr. Voip Support Engineer Job in Ecosmob Technologies Pvt. Ltd.

Sr. Voip Support Engineer

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Job Summary

Job Overview


Looking for a Senior Technical Support Engineer who is responsible for providing technical support to internal and external clients.You should have good hands-on experience of handling complex support tickets in minimal time and iterations.


Key Responsibilities

  • Need to manage client communication.
  • Need to install, configure and maintain the softwares.
  • Communicate with the QA and Dev team for issues and provide proper information for a particular issue.
  • Build and configure tools to reduce the occurrence of errors and improve customer experience
  • Perform root cause analysis for errors
  • Deploy applications like Web server (Apache, Nginx, etc.), Database server (MySQL, MongoDB), VoIP applications (Asterisk, Freeswitch, Opensips, etc) as per requirement.
  • Provide technical assistance in Web Server, Database Server, VoIP Applications, etc to the internal/external customers.
  • Need to provide training to the team.
  • Manage High Availability and DB replication
  • Need to work and resolve issues in defined SLA to increase customer satisfaction.


Eligibility Criteria:

  • Excellent communication skills & Should be able to communicate & write in English
  • Strong knowledge of Linux
  • Excellent knowledge of VoIP and SIP
  • Should have experience in installation & configuration of Products
  • Good knowledge in any open source VoIP solutions like Asterisk, FreeSWITCH, OpenSIPS, Kamailio
  • Good experience in tools like wireshark, tcpdump, sipp, fail2ban & IPtables
  • Must have excellent analytical and troubleshooting skills
  • Good knowledge of Mysql, Mongo Database
  • Experience & knowledge of Database Replication & Heartbeat configuration will be required..
  • Good experience in Client Support


Experience Required :

Minimum 3 Years

Vacancy :

2 - 4 Hires

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