Digital - Senior Process Manager - Reporting And Analytics Job in Eclerx

Description

We're looking to add to this talent pool a senior manager who will be a key influencer of our digital identity and help clients maximize the results of their digital activities across their customer journey.

The Ideal Experience Map:

Bachelors or Master s degree with a minimum of 8 years of total work experience

At least 3 years of work experience in executing, managing web analytics and reporting and dashboard development projects

Roles and Responsibilities:

• Client Management: Interface with the clients independently to provide status updates on key projects. Coordinate with business partners to track activities, prepare resolutions for open issues and implement change initiatives
• Identify, conceptualize and implement business process improvements across existing processes
• Analyse and track KPIs (Key Performance Indicators) to identify and measure trends across digital marketing channels
• Drive marketing effectiveness strategies through A/B testing, campaign performance and analysing cross channel behaviour
• Manage all client communication on a weekly, monthly and quarterly basis
• Ability to manage attrition, formulate recruitment plans for future staffing needs as well as manage and monitor performance Liaise with internal teams (Knowledge Management, IT, Admin etc.) to manage day-to-day operations
• Design, develop and implement audit strategies to track process health on a periodic basis
• Manage expectations across delivery and implementation efforts

Technical and Functional Skills:

• Strong knowledge of any one of the leading web analytics platforms: Adobe SiteCatalyst, Google Analytics, Coremetrics, WebTrends
• Exposure to analytics functions in the Retail / eCommerce industry
• Advanced MS Excel
• Excellent communication and interpersonal skills
• Exposure to key digital marketing concepts (SEO, SEM) and technology (JQuery, JavaScript and HTML)

General skills that will boost your eligibility:

• Certification in areas of digital analytics