BriefCase
BriefCase

Customer Operations: Executive Job in Eclerx

Customer Operations: Executive

Eclerx 4+ weeks ago
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Job Summary

Skills / Experience Required

  • Perform quality audits of voice & non-voice interactions for global clients
  • Identify value-add opportunities in existing processes to improve customer experience
  • Learning from the second-level quality audits and provide recommendations for improvement across daily audits
  • Ensure established processes are implemented across projects

Required Expertise:

  • Proficient inCantonese language
  • Excellent communication and interpersonal skills
  • In-depth knowledge of conducting process audits
  • Ability to quickly and efficiently assimilate process knowledge
  • Understanding of web technologies and cable setup

Eligibility Requirements:

  • Graduate (Fresher/Experienced) with a minimum of 1 year - 7 years of experience
  • Flexibility to work in Night Shifts (rotational shifts, graveyard shifts)

Benefits:We acknowledge that great people make a great organization. At eClerx,

  • You ll have access to technical and management training courses;
  • You ll learn directly from industry SMEs (Subject Matter Experts); our team leads love to mentor
  • Lastly, you will have the opportunity to learn best practices across different clients, industries and domains
Experience Required :

1 to 7 Year

Vacancy :

2 - 4 Hires

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