Client Account Manager Job in E2m Solutions

We re a growing White Label Digital Agency looking for a highly dynamic, experienced and enthusiastic Client Account Manager to join our highly energetic and passionate team.

Job Profile

The Client Account Manager must have IT Product/Service Division Experience and will be responsible for overseeing the client accounts in a growing agency environment. Duties include:

• Be the primary point of contact for E2M clients
• Work with clients to ensure they are finding value in our services
• Ensure exceptional customer experience
• Be a customer advocate while capturing customer feedback and reporting requests to Project Management and Development team
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
• Maintain a revenue base by managing account retention and renewal
• Overseeing the client's account from a delivery perspective.
• Providing strategic guidance to build relationships.
• Being a liaison between client and technical project managers, Account Managers.
• Flexible time management
• Coordinating with internal resources to ensure all objectives are achieved on time and on budget.
• Bringing creative solutions to operational challenges.
• Work cross-functionally with the larger to create a cohesive experience throughout a customer's lifecycle.

Requirements

• 2-4 years experience at a creative, digital marketing, OR web design/development agency.
• Prior experience handling/delivering projects in web and eCommerce technologies (WordPress, WooCommerce, Shopify, and BigCommerce) is an added advantage.
• Passion for great work, and the process + strategies to drive it.
• Knowledge of web technologies and digital marketing (no coding experience is required).
• Track record of managing successful web design and development projects.
• Reverence of multitasking as an art form.
• Clear, concise, direct communication style.
• History of client growth and profitability.
• Strength in building relationships across clients and internal teams.
• Vested interest in growing an agency and contributing to its culture.
• Experience in project management and collaboration software is a plus (Basecamp, ClickUp, etc.)
• Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy.
• Proven track record working with Sales, Pre-sales and Account Manager to deliver client services effectively.
• Passion for technology and innovation.
• Excellent communication and presentation skills.
• Strong understanding of business processes and their implementation methodology.
• Prior experience working with North American clients across different time-zones

Essential Functions

• Take accountability and ownership of all client relationships (regardless of scale).
• Coordinate with internal team members to ensure project requirements, scope, and deliverables are understood and deadlines are met on time with consistency and accuracy.
• Regularly communicate with clients and provide best-in-class service to meet their needs.
• Proactively identify, manage, communicate, and mitigate risks to timing, scope and budget.
• Work with the sales team to create proposals, budgets, and timelines.
• Guide and direct solutions for any project-related issues that arise.
• Manage budgets and projects within our project management system (current software includes Basecamp and ClickUp).
• Monitor and proactively report financials for each client to senior leadership on regular basis
• Extremely attentive to detail.