Salesforce Cloud Administrator Job in Duff & Phelps

Our professionals balance analytical skills, deep market insight and independence to deliver solid, defensible analysis and practical advice to our clients. As an organization, we think globally. We create transparency in an opaque world, and we encourage our people to do the same. That means when you take your place on our team, youll discover a supportive and collaborative work environment that empowers you to excel. If youre ready to share your perspective with the world, then you can make a real impact here. This is the Duff & Phelps difference.

At Duff & Phelps, your work will help protect, restore and maximize value for our clients. Join us and together well maximize the value of your career.

• Provide Salesforce technical administrative services to the Duff & Phelps Sales Cloud CRM Org. This position will be based in Mumbai.
  • Salesforce Mobile, Connected Apps, Email Services.
  • Assist with bulk imports and exports of data into Salesforce.com using Apex Data Loader/Demand Tool.
  • Maintain user roles, security, profiles, etc.
  • Coordinate upgrades, new system implementations, integration, etc.
  • Work with business partners to document business processes and system requirements.
  • Proactively seek to improve day-to-day efficiency and automate activities wherever possible.
  • Page layouts, fields, tabs, and business processes.
  • Maintain and create Validation Rules, workflows and approval processes within Salesforce.com.
  • Basic knowledge of Apex, Visual force page and triggers.
  • SFDC Reports & Dashboards
  • Configure Single Sign-On with on-premise and Cloud Applications.
  • User Setup
• Support day-to-day use of Salesforce along with the global Salesforce Admin team across the Duff & Phelps user base (including User Administration, ticket resolution, and other standard support items)
• Work with the Salesforce technology team to improve user experience, solve technical issues, formulate creative solutions, ensure data cleanliness and accuracy across the global Salesforce instance
• Work with the Salesforce technology team to identify and implement operational improvements, enhancements, document and communicate business processes and system customizations to meet business requirements
• Participate in effective change management for the Salesforce application for both new functionality requests and environment management (development, test and production)
• Troubleshoot issues, identify root causes, resolve bugs and errors, and implement optimal solutions
• Develop and/or troubleshoot Salesforce reports/dashboards
• Ability to work on projects and meet timelines as necessary
• Minor after-hours and weekend work may be required
• Minor traveling to regional offices may be required
• This individual needs to enjoy working in a collaborative manner and creating repeatable and scalable solutions for a customer-focused company with high-growth expectations.

• College education
  • Salesforce.com Certified
  • Salesforce Admin
  • App Builder
• Previous experience in Salesforce Administration role
• Previous experience in an Information Technology role
• Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
• In-depth understanding of the capabilities and constraints of Salesforce
• Experience with a global and multi-currency organization
• Experience with Lightning user interface preferred
• Experience using Salesforce Data Loader, DemandTools preferred
• Experience using DocuSign preferred
• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with business and technical teams
• Fluent in speaking, writing, and reading English language
• Experience with creating documentation
• Self-directed learning, problem solving, and researching of system issues
• Ability to work and adapt in a dynamic environment and recognize priority issues, escalating accordingly
• Strongly customer service oriented with excellent organizational.
• Excellent written and verbal communication skills that help represent diverse communities
• Experience working with diverse teams
• Ability to work either independently or as part of a project group with time constraints
• Flexibility to assist in covering all shifts globally to allow for maximum coverage.

In order to be considered for a position at Duff & Phelps, you must formally apply via

Duff & Phelps is committed to equal opportunity and diversity, and recruits people based on merit.