Telecalling Executive Job in Dpdzero
Telecalling Executive
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Responsibilities: Telecalling: Initiate collection efforts through outbound calls to customers with overdue payments. Customer Interaction: Professionally negotiate repayment terms, understanding customers' financial situations. Payment Follow-Up: Ensure timely repayments and maintain accurate records. Collections Targets: Meet individual collection goals set by team lead or manager. Customer Assistance: Resolve payment-related queries or concerns. Compliance: Follow legal and ethical guidelines in collections. Customer Data Management: Keep customer records updated in the collection system. Reporting: Update team lead or manager on collection activities. Team Collaboration: Work with cross-functional teams to improve strategies. Quality Assurance: Ensure data accuracy and policy compliance. Requirements: 1+ year experience in collections/recovery telecalling Debt Recovery Agent (DRA) Certificate Fluent in English and Hindi Strong communication and negotiation skills Target-driven and result-oriented Empathetic and customer-focused Basic computer skills High school diploma or equivalent Company Description: DPDzero is a fintech leader in India, transforming lending through technology and data-driven solutions. As a Telecalling Executive, you'll be key in driving collection efficiency. Opportunity: Salary: Up to 2.4 Lakhs p.a. + 60,000 annual incentives, PF & ESI benefits Salary increments every 6 months based on performance
Fresher
2 - 4 Hires
