Asst - Manager Operations & Client Relationship (female) Job in Digital India Business Solutions
Asst - Manager Operations & Client Relationship (female)
Digital India Business Solutions
4+ weeks ago
- Guwahati, Kamrup Metropolitan, Assam
- Not Disclosed
- Full-time
- Permanent
Job Summary
We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
In this role, you should be an excellent communicator who s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we d like to meet you.
Your goal will be to help us safeguard our revenue and retain our customers.
Requirements
- Proven experience as a Client Relations Manager or Relationship Manager
- Proven track record of meeting and exceeding targets.
- Background in customer service; industry knowledge is a plus.
- Experience tracking relevant KPIs.
- Proficient in MS Office, with working knowledge of CRM platforms.
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
- BSc/BA in Business Administration, Marketing or a related field
Responsibilities
- Build relationships with key employees among customers
- Create plans to address clients business needs.
- Advise clients on creating profitable processes.
- Schedule regular meetings with customers to ensure they are satisfied.
- Act as point of contact for complaints and escalate issues as appropriate.
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers needs
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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