Senior Application Support Specialist Job in Deutsche Post

ABOUT THE ROLE:

• As ServiceNow Application Support Specialist you will become part of the consolidated ServiceNow Centre of Competence within the Platform Support & Innovation department. You will provide consultation, guidance and problem solving expertise with respect to technical issues of infrastructure, design, methods, tools etc to ensure that a robust maintainable service.

RESPONSIBILITIES:

• Delivers application support within Service Level Agreements to ServiceNow business user according to ITS processes with the main focus on Incident and Problem Management
• Demonstrate ownership of assigned events and incidents through to restoration andcollaborate with other support teams within the organization and external supplier
• Coordinate activities and communicate with impacted stakeholders as per incidentmanagement process
• Maintain and gain current knowledge of supported applications
• Support delivery of build projects through its lifecycle UAT, TAT, RTP and post implementation support
• Seek to continuously improve efficiency within supported applications

• Advanced level of communication skills in English both written and spoken
• Positive attitude, commitment to teamwork and sensitivity to cultural differences
• Strong analytical thinkingwith strong drive to solve problems / problem-solving skills
• Ability to prioritize and multi-task in a fast paced, changing environment to achieve goals and deadlines
• Must display evidence of customer focus as a prerequisite for this post, plus the abilityto work with minimal supervision in a fast paced environment
• Willingness to work in a three-shift system (morning / afternoon / night).

Must have Techinical Experince:

• SERVICENOW