Customer Service Representative Job in Desoto Technologies Pvt. Ltd.
Customer Service Representative
Desoto Technologies Pvt. Ltd.
4+ weeks ago
- Ahmedabad, Gujarat
- Not Disclosed
- Full-time
- Permanent
Job Summary
Benefits:
- Night shift allowance
- Night shift meal allowance
- Free transportation 24X7
- Weekly WOW transaction (Call/Email/Chat) incentive
- Monthly & Quarterly Rewards and recognitions
- Casual dress code
- Team outings & Fun Friday activities
- E-learning to continuously enhance skillset
- Dedicated HR to listen all your concerns and improvise
Job description:
- 0-2 years in e-commerce customer service experience preferred.
- General understanding of e-commerce CRM (Salesforce Commerce Cloud) will be an added advantage; understanding of typical issues associated with online ordering (e.g., order updates, cancelations, replacements, etc.).
- Pleasant and professional written customer service communication skills required. Excellent grammatical skills.
- Excellent attention to detail, strong organization skills, and the ability to multitask are required.
Expectations include accountability, taking initiative, having pride in one s work, and striving for continuous improvement. - Competency regarding general business software tools (e.g, Word, Excel, email, etc.) and internet skills a must.
- Proven ability to learn new technologies quickly and manage change efficiently, proactively, and in a positive manner.
- Experience with a case management solution such as Zendesk or Salesforce Service Cloud is preferred.
- Min typing speed of 30-40 WPM is required
Qualification:
- Bachelor s Degree or equivalent
Experience: 0 2 Years
Experience Required :
0 to 2 Years
Vacancy :
2 - 4 Hires
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