Principal Application Support Engineer Job in Cvent Inc

Cvent is a global meeting, event, travel, and hospitality technology leader, with more than 4000+ employees worldwide. As a leading cloud-based technology company, we have over 25,000+ customers, including 80% of the Fortune 100 companies, in more than 100 countries.

Cvent s software solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events. In addition to helping event planners navigate every aspect of the event process, we also provide an integrated platform to hoteliers to help create qualified demand for their hotels, manage that demand more efficiently, and measure their business performance in real-time.

Job Description:

We re looking for individuals that can not only contribute at a senior level, but can also make the whole team better by mentoring other team members. This is a hands-on position with a primary focus on the top tier technical support for products offered by Cvent. This position will actively serve as the escalation point to client services team for application issues and integration support. They triage, troubleshoot and ensure timely resolution of production issues, work closely with development teams and provide regular updates to stakeholders.

Responsibilities:

Manage a team of 5-6 support engineers evaluating their performance.
Keep direct reports motivated and engaged by closely working towards their career growth and providing equal opportunities to all
Prioritize, manage expectations and communication to all key stakeholders across all levels of the organization
Partner with management team to continuously improve/ automate processes
Establish benchmarks and report on Metrics, for team s productivity and efficiency.
Assist in future recruiting efforts for application support

Qualifications & Skills:

Bachelors and/or Master's degree in Computer Science or equivalent experience.
8+ years in a product development company, preferably in Software support environment.
At least 2 years of management/leadership experience in a global software product development organization
Prior hands-on experience in troubleshooting production issues for multi-tenant, highly scalable polyglot persistent web based applications
Prior hands-on experience working through the design, development and release cycle delivering software to market.
Strong oral and written communication skills to effectively engage, persuade, influence and articulate technical issues and solutions to a variety of stakeholders.
Must be organized, detail-oriented, and possess the ability to multi-task in a dynamic, fast-changing entrepreneurial environment Strong customer service orientation along with the ability to build relationships across departments.

Physical Demands Notice