System Admin/ It Analyst Job in Customer Success Technology Pvt. Ltd.

System Admin/ It Analyst

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Job Summary

Products demos and POCs along with sales team
First line technical contact person for a selected set of clients.
Comfortable in technical discussions with clients
Good in data analytics, self- starter with new technologies
This job would require self learning regarding IT products and Debugging skills.
Provide support to client on remote / on site/ on call as per the company's timings.
As a Support Engineer for Microsoft 365 (Teams, Skype, Exchange Online, SharePoint Online etc.), you will be at the front lines with end customers/clients supporting them with their Microsoft 365 needs specifically helping them navigate the journey to the cloud on the Microsoft 365.
You will find yourself in a different and varied technical activities like providing Technical help to a customer/client over the phone/email.
Provide technical and operational subject matter expertise of Office 365 with emphasis in security (Advanced Threat Protection (ATP) policies for Office 365, Azure AD Identity Protection, MFA, and Conditional Access).
Evaluate needs and deliver solutions using OneDrive, Teams, SharePoint and other O365 collaboration tools.-Engineer Office 365 Groups, Teams, providing deep technical knowledge on various Teams architecture elements deployed.
Support the development, deployment, and execution of Office 365 services and develop related service strategies.-Develop concise and accurate engineering documentation including design, artifacts, knowledge guides, and operating procedures.