Devops Eng Job in Crayon Data India Pvt Ltd

Requirements

To provide high quality operational and technical application and systems support to Crayon customers and internal business functions. Owner of the Problem Management process, ensuring PM goals are achieved. Minimizing the adverse impact of incidents and problems on the business and preventing re-occurrence of Incidents

Duties and Responsibilities

• Application Support
  
• Manage the Problem Management Process
  
• Develop, co-ordinate and promote the effective functioning of problem management activities
  

• To examine potential areas for Service Improvement and raise proposals
  
• Provide input to application/infrastructure scalability
  
• Interact with internal teams and clients to trouble shoot and resolve complex
  
• Design appropriate metrics for reporting on key performance and quality indicators
  
• Maintain application monitoring, performance tuning and testing
  

• Provide line Application Support on complex internally and externally developed applications
  
• Provide input to administering and maintaining all production and internal environments
  
• Provide input to the implementation, backup and roll-back plans
  
• Act as a technical resource for internal and external projects
  
• Ensure there are robust procedures and processes within the application support function remit
  

• Follow appropriate departmental and company procedures and policies (i.e. change control,
  
• Design, prepare and conduct training relating to Problem Management and the appropriate usage
  
• Provide timely and export advice on emerging trends and issues affecting Service Delivery and
  
• across all of Crayon s teams
  
• problems
  

• security and auditing, release, configuration, problem and incident management).
  
• of the Support Management Service
  
• Support. Develop strategies to allow Application Support to manage resultant problems.
  
• The Application Support Engineer should be familiar with Vagrant, Docker, Puppet, Chef or any of these devops technologies. Familiarity with Continuous integration tools like Bitbucket, Jenkins and Maven is a must. This role will also entail automating the deployment of Maya, our flagship product, in a Client s cluster either on AWS or Azure, while also providing necessary support for BCP and Disaster Recovery through various tools.
  

Personal and Team Development

Share / spread knowledge with team members as well as internal teams (client delivery, service

desk, development / deployment)

Pro-active in maintaining and increasing the teams and own technical knowledge

Documentation

Ensure incidents and problems are up-to-date

Ensure all technical and non-technical documentation is up-to-date

Contribute to Client and Internal reports

Qualities and Experience

• Strong customer service and support focus with a desire to deliver a high quality service
  
• Self-motivated and highly professional with ability to lead and take ownership and responsibility
  
• Ability to multi-task, work under pressure and to tight deadlines
  
• A desire to learn and improve skills and knowledge
  
• Fast learner, energetic and enthusiastic
  

• Adaptable and flexible to business demands
  
• Strong organisational and planning skills
  
• Positive can-do attitude
  
• Team player
  
• Experience leading technical support teams
  

• Extensive problem solving and debugging skills
  
• Ability to independently apply production upgrades and support the products
  
• and technologies
  
• Experience in providing services to agreed SLA s
  
• Experienced in Problem and Incident Management
  

• Experience with working in an ITIL environment
  
• Excellent interpersonal and communication skills
  
• Flexible in working outside of core business hours at short-notice
  

Skills

• Experience with supporting multi-tier infrastructures
  

• Experience with supporting Java applications and an understanding of web technology
  
• Knowledge of Data Management Systems
  
• Scripting (Python, ShellScript)
  
• Java programming
  
• Experienced in administering Linux and Windows server environments
  

• Experience using Service Desk, support products
  
• Experience in DevOps
  
• Working knowledge of web platform development software