Customer Service Developer - Automation Anywhere Job in Corporate Steps

Customer Service Developer - Automation Anywhere

IT Software

Job Description:-

Job Title Customer Service Developer AutomationAnywhere

Job Location Mumbai (Andheri East), Maharashtra

Duties/ Roles & Responsibilities

Design & build macros, software BOTs using Robotics ProcessAutomationtool

Attends the weekly progress meetings Internal as well as with directors

Deployment and monitoring Macros, BOTs in Control Room

Enhancement, Change Request handling & pre-post production support

Made various VbScripts toautomatethe flows in Excel

Worked closely with Business Analyst (BA) to understand the process

Reading data from various sources such as MS SQL and Oracle Databases, CSVs & Excel files and MS Access database

AutomatingWeb portals, desktop applications, various operations on files, terminals

Active participation in several phases ofautomationwhich includes process definition, feasibility studies,

development, testing and UAT, monitoring, stabilization & hyper care and pre\post production support.

Attends the weekly progress meetings Internal as well as with directors monthly and preparation of minutes of meeting

Followed complete BOT Development Life Cycle (BDLC) with requirement gathering and feasibility analysis, drafted Sprint Plan, TDD, Test Cases and BOT Flow Diagrams for taking the approvals from business for development

Database knowledge includes MS SQL Server and Oracle

Worked with a team for gathering requirements and building the VBA macros with feasibility analysis and backlog management.

Made different trackers for tracking the system outage in teamsites

Developed solutions using the inbuilt method to connect with FIS

Coordinating with onshore/ COE developers for RPA projects

Job Specification:-

Technical Job Requirement-

Experience in RPA, Microsoft bot framework and chatbot development, testing and support with roles as Lead Developer working under Agile & Waterfall development

Recognized expertise in Robotics ProcessAutomationusingAutomationAnywherein Software Robot s development, deployment, support & monitoring

Skilled at conversation services in AI Platform like IBM Watson, Microsoft Bot Framework. Have experience in chatbot and RPA usingAutomationAnywhere.

Development of various proof of concepts (PoC) projects on RPA+ python, Chatbot to showcase capabilities of the organization with goal to deliver solution to customer s problems and requirements

Made different trackers for tracking the BOT development, Issue Logs and Error Database.

Deployed on Client Site for working on live projects forAutomation.

Worked on RPA technology forautomatingthe Business Processes with DOT net libraries.

Skills

Requirements

Additional Skills /Abilities desired

RPA Tools:AutomationAnywhere, Blue Prism

Other Technologies:C, C++, Core Java, C#, Python

Scripting Languages: VB Script

DBMS:MS SQL Server and Oracle