Assistant Manager Network L3 Job in Corporate Steps

Assistant Manager Network L3

Design, Creative, User Experience

Duties & Responsibilities:

• Work in a 24 X 7 environment (NOC) and carry out advanced/extensive troubleshooting of Network Security devices / appliances.
• Monitoring & Management of Network Security devices / appliances.
• End to end configuration of Network Security devices / appliances.
• Extend technical support to the clients over email, portal and phone.
• Responsible for the uptime of the various client projects being managed / monitored.
• Work on ITSM tools like ServiceNow etc.
• Ensure that the tickets being raised per shift are closed as per the SLA and if not, escalate them using the escalation matrix defined.
• Append technical update in the tickets for all the issues handled / worked upon.
• Manage shifts and work on the technical escalations.
• Generation of periodic reports and validation of daily checklist tasks.
• Hands-on knowledge/experience on monitoring tools like LogicMonitor etc.
• Ensure fast resolution of the incident tickets to meet SLA targets.
• Ensure hardening & patching of devices meet compliance standards.
• Following up with Vendors, Service Providers & Partners (For hardware / software faults) and resolve the issues, to minimize the downtime.
• Proficient in documentation and usage of document repository like Confluence.
• Strict adherence to defined policies, processes and procedures.
• Customer related sundry activities.
• Creation and update of Knowledge base, including SOP s, design documents and best practices.
• Ensure periodic customer environment knowledge transition/overview to all team members.
• Help project team in commissioning of new customer/s.

Work on complex changes and service requests.

Skills

Requirements

Technical Skills (Mandatory):

• Hands-on experience on protocols like VTP, STP, LACP, HSRP, OSPF and BGP.
• Hands-on experience switch redundancy mechanisms like SVL/VSS, Stack etc.
• Hands-on experience with Cisco routers and switches (Catalyst), LAN/WAN.
• Hands-on experience with Cisco Nexus switches (FEX, vPC/VDC, Fabric path) and other switching products like HP Procurve/Dell/Brocade VDX etc.
• Hands-on experience on NGFW like, Cisco ASA/Sourcefire/FTD, Checkpoint, FortiGate, Palo Alto, Forcepoint etc.
• Hands-on experience on wireless networking products like, Cisco WLC / Aironet access-points, Aruba MC / access-points / Airwave etc.
• Candidates with experience on SD-WAN products like, Fortigate, Silver peak, Viptela, Velocloud will be preferred.

Candidates with experience on managing large enterprise networks will be preferred.