Technical Support Specialist/leader Job in Contis Group Ltd

Job Overview :

The Technical Support Specialist/Leader will provide software support to clients for any functional or technical queries.Troubleshoot and debug the code of technical systems Independently. Troubleshoot and data analysis.

Perform comprehensive testing of all systems and provide the solution/feedback to the client.

We have talented teams across all our functions, and we are always interested in talking to more talented people who want to be a part of this journey.

Responsibilities & Duties :

• Provide timely and accurate engineering-level support to clients and their development teams for any technical or functional or functionality issues.
• Driving projects that improve support-related processes and our customer support experience.
• Keep the product/change team focused and effective by triaging and then either escalating or fixing customer-reported bugs and issues in production.

• Collaborate with QA and Development Team to help them ensure our released software is high quality and reliable.
• Maintain existing test artefacts and document, create daily activity report.
• Able to multi-task across tickets in your active queue and communicate with appropriate team as well as client as needed.
• Be able to navigate error logs and translate issues to customers.
• Active participation in review, evaluate and contribute towards continuous improvement.
• Provide critical problem solving and advanced troubleshooting
• Strong team player who believes in active collaboration between various teams.

Skills & Knowledge Required :

• 3-7 years of development experience.
  
• Strong working knowledge of MS SQL.
• Experience in troubleshooting and debugging technical systems.
• Experience in programming languages or quality assurance.
• Excellent oral and written English communication skills.
• Experience supporting applications and services.
• Strong analytical skills to assess data quality and system issues independently.
• Ability to juggle many tasks and projects in a fast-moving environment
• Must be self-starter and able to work as part of a team, who is excited about technology.
• Amazing people skills with a love of working with customers.
• Experience of API tools (ex: Postman, JMeter, SoapUI).
• Experience of API Integration and API Support.
• Identify and describe customer-reported software defects.
• Able to Review application source code when troubleshooting.
• Good Exposure on Product Testing (Banking, Finance & Card Payments industry).
• Working with Product Based Organization would be an added advantage

Why Work at Contis ?

• We seek out and hire only exceptional talent, and therefore recognise that each individual brings value and contribution which has made us who we are today.
• We have a tech stack to be proud of and a working environment framed by our Contis values and behaviours.
• We are passionate people who share a common vision, can think big, and thrive on delivering results.
• We value diversity of thought and expect that you bring all of you to work; your passion, creativity and ideas on how we can be the best in the space that we operate in.
• In return we will help you to be the very best that you can, we will support with development, give you opportunities to get involved in key projects and offer exposure to challenges that you may not get in a larger organisation.

The benefits on offer:

• 30 days annual Leave
• Birthday Policy
• Yearly Performance Bonus
• EAP
• Employee Referral Bonus
• No Sandwich Leave Policy
• Personal Accident Policy
• Relocation Benefit
• Flexible working

Contis is an equal opportunity employer, embraces diversity and builds an inclusive environment for its employees and customers.We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.