Technical Consultant / Manager,cisco Job in Consilium Software

Technical Consultant / Manager,cisco

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Job Summary

Technical Consultant / Manager,Cisco

Technical Consultant / Technical Services Manager, Cisco Solutions (TC-CS)

Reports to: Director, Services Operations or Director, Technology

Location: Consilium Software India office (New Delhi)

We encourage you to visit our website https://www.consiliuminc.com before the interview to get an overview of our company and products.

Scope & Responsibilities

  • Deliver the defined services package as part of project implementations (consisting of requirement analysis, product installation and interfaces, and consulting for business application configuration.)
  • Develop a strong understanding of identified, repeatable and proven processes for delivering and supporting Cisco solutions.
  • Troubleshoot technical issues encountered in project implementations and production systems by working with peers and vendor technical support specialists.
  • Support the sales team and partners at the presales stage in analyzing end-user business needs and delivering presentations/demo.
  • Work closely with Consilium Software project managers and other implementation team members to ensure quality and timely delivery of services following the established project methodology.
  • Requirements:-

  • Valid CCNA and Cisco Certified Voice Professional (CCVP) qualifications are required.
  • Experience in implementing contact center (ACD, CTI server, RSM, Predictive dialer)
  • Experience in implementing two or more of the following Cisco IP Communications products for at least two full production projects in a primary role: Cisco Unified Communications Manager (CCM/Call Manager), Cisco Unified Contact Center Enterprise (UCCE/ICM), Cisco Unified Contact Center Express (UCCX) and Cisco Customer Voice Portal (CVP.)
  • Minimum 5 years total systems engineering experience (10 years for manager) on Cisco UCCE/PCCE/HCS platform
  • Technical adeptness in Microsoft operating systems and Office applications.
  • Ability to communicate with multi-cultural teams in other countries.
  • Strong communications and organizational skills.
  • Strong analytical and troubleshooting skills.
  • Highly motivated & be able to work in a fast-paced environment independently.
  • Proven ability to work in a team environment.
  • Excellent written and spoken English and presentation skills.
  • Education Requirements

  • Technical degree required.
  • Project Management experience
  • Compensation As per Industry standards
  • Experience Required :

    Fresher

    Vacancy :

    2 - 4 Hires

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