Technical Support Executive Job in Conduct Exam Technologies Llp

Technical Support Executive

Conduct Exam Technologies Llp 4+ weeks ago

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Job Summary

Working with customers/employees to identify software problems and advising them for solution

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about software
Logging and keeping records
Analyzing call logs so you can spot common trends and underlying problems
Updating self-help documents so customers/employees can try to fix problems themselves
Redirect problems to an appropriate resource

Skills

Should be able to think logically
Sharp understanding and memory of how software and operating systems work
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
Ability to work with team
Strong customer focus
Ability to priorities your workload