Process Trainer Job in Concentrix

Job Description The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods. Key Responsibility: Deliver product training for New Hires in the Chat/Complaint Management and Voice Lines of Businesses Design training curriculum using inputs from Operations & Quality Knowledge management for the process Maintain MIS related to all training batches Keep up to date with the product / process knowledge Accountability for 0 30 days batch performance Attend TTT conducted by clients Conduct PKT and process refreshers on the floor Design & Develop training content Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population Participate in calibration of Trainers, QAs and Voice Coaches within the team